Day Receptionist

Online seit: 09.07.2025
Ablaufdatum: 20.08.2025

Beschreibung

We are currently on the lookout for skilled and enthusiastic

Reception staff (f/m/d)

at Wombat’s Naschmarkt for 32 hours/week

Core tasks
• Guest Relations: Act as primary point of contact for guests, answer questions, handle complaints in an empathic and solution-oriented way, help with any issues that arise during the stay
• Guest Check-In & Check-Out: Manage the check-in and check-out process efficiently
• Cash Handling: Handle cash and cash-ups with diligence
• External Liaison: Act as the initial point of contact for our partners/suppliers etc.
• Enforcement of Rules: Ensure adherence to house rules, addressing issues proactively
• Complaint Management: Respond promptly and effectively to complaints, turning challenging situations into positive outcomes whenever possible
• Administration: Take care of administrative tasks that are part of reception workflows

Required competences
• Hospitality Mindset: A genuine passion for service and hosting, with the enthusiasm to go above and beyond to make guests feel in good hands
• Language Skills: High Proficiency in English, local language skills are preferable
• Social & Communication Skills: Ability to engage with guests empathetically and openly to make them feel welcome while dealing with their requests in a professional manner
• Responsibility & Initiative: Taking ownership of guest interactions and addressing issues proactively, being able to solve problems and make decisions independently if necessary
• Teamwork: Supporting colleagues from all departments by having each other’s backs, helping each other out and consulting with colleagues to solve issues together
• Resilience: Ability to remain calm and composed under pressure
• Organizational Skills: Strong prioritization and time management abilities
• Technical Skills: Familiarity with office software and property management systems
• Flexibility & Openness: Ability to adapt to new and unexpected situations quickly; openness to other cultures and points of view

Our offer
• A gross salary of € 13,22 per hour
• Access to employee discounts and perks, including discounted accommodation in all Wombat’s hostels (Vienna, Budapest, London, Munich, Leipzig), also possible for friends and family members
• Opportunities for professional and personal development thanks to our internal training program – WomAcademy.
• The opportunity to work in an exciting yet relaxed environment, meeting new people from all over the world
• The chance to be a part of a fun and energetic team of like-minded individuals
• Working hours: 32 hrs./week
• Start of work: 25/08/2025

If the above applies to you and you are interested in joining our team, we’d love to hear from you!

Please send your CV and a short motivation letter until 10.08.2025 to [YjY0dGFnOnpzb2thLnNAd29tYmF0cy5ldQ==].

Zsoka Szigetvari, Head of Reception

Eckdaten

Vertragsart:	Unbefristeter Dienstvertrag
Stundenanzahl:	32 h/Woche
Gehalt:	13,22 EUR pro Stunde