IT Support Specialist

Online seit: 19.01.2026
Ablaufdatum: 02.03.2026

Beschreibung

IT Support Specialist
Full Time (40 h/w)
Klosterneuburg near Vienna, Austria / Home Office possible
€ 35,000

* gross/year

Your Responsibilities
Excellent research needs state-of-the-art IT infrastructure and innovative digital services. With a team of about 50 experts, we will redesign the Institute\'s digital landscape over the next few years and implement an ambitious digital transformation programme to facilitate the rapid growth of the Institute. As part of our strategy, we are planning to put an emphasis on a smooth user experience and great customer service.
As part of our IT Support team, you will be the face to our users and play a crucial role in the first contact and the user experience for our employees. Your responsibilities include:

Serve as first point of contact for service requests and IT-related incidents via ticketing, phone, email, remote desktop, or on-site
Ensure fast response by categorising, prioritising, dispatching, and following up on service requests and incidents to ensure SLA compliance
Assist users and provide hands-on support for our IT infrastructure and digital services including desktops, laptops, mobile devices, peripherals, software, cloud services, and network connectivity
Support onboarding and offboarding of ISTA employees including device enrolment, software deployment, account setup, and secure decommissioning
Document recurring issues, maintain knowledge base articles, and follow IT support workflows according to ITIL best practices

Your Profile
Experience in end-user IT support
Proficiency in Windows environments and good working knowledge of IT infrastructure including networks and printing
Experience with macOS or Linux is a plus
Solid understanding of service management processes based on ITIL and experience in working with ITSM tools
Strong user orientation, good communication skills and ability to translate technical solutions to an excellent end-user experience
Ability to work independently, prioritise tasks, and maintain high-quality service
Understanding of script languages like PowerShell, Python and bash is a plus
Proficiency in English, good working knowledge of German is a plus

Please read more and apply: ista.ac.at/en/job/

Eckdaten

Vertragsart:	Unbefristeter Dienstvertrag
Stundenanzahl:	40 h/Woche
Gehalt:	€ 35,000* gross/year EUR pro Jahr