Night receptionist

Online seit: 24.04.2025
Ablaufdatum: 05.06.2025

Beschreibung

We\'re looking for a night receptionist in Wombat\\\\\\\'s City Hostel.

Duties & Responsibilities
• Guest Relations: Act as primary point of contact for guests, answer questions, handle
complaints in an empathic and solution-oriented way, help with any issues that arise
during the stay; inform guests about in-house services
• Guest Check-In & Check-Out: Manage the check-in and check-out process efficiently
• Cash Handling: Handle cash and cash-ups with diligence
• External Liaison: Act as the initial point of contact for our partners, suppliers, neighbours,
as well as public authorities such as the police
• Enforcement of Rules: Ensure adherence to house rules, addressing issues proactively
• Complaint Management: Respond promptly and effectively to complaints, turning challenging
situations into positive outcomes wherever possible
• Administration: Take care of administrative tasks that are part of reception workflows
• Stay up to date: Proactively inform yourself through relevant channels to ensure awareness
of relevant information and updates in the hostel

Required Competencies
• Hospitality Mindset: A genuine passion for service and hosting, with the enthusiasm to
go above and beyond to make guests feel in good hands
• Language Skills: High proficiency in English is required, local language skills are preferable
• Social & Communication Skills: Ability to engage with guests empathetically and openly
to make them feel welcome while dealing with their requests in a professional manner
• Responsibility & Initiative: : Taking ownership of guest interactions and addressing issues
proactively, being able to solve problems and make decisions independently if necessary
• Teamwork: Supporting colleagues from all departments by having each other’s backs,
helping each other out and consulting with colleagues to solve issues together
• Resilience: Ability to remain composed under pressure
• Organisational Skills: Strong prioritisation and time management abilities
• Technical Skills: Familiarity with office software and property management systems
• Flexibility & Openness: Ability to adapt to new and unexpected situations quickly; openness
to other cultures and points of view

Our offer:
• Working in a dynamic, international environment and in a relaxed atmosphere with many different people and nationalities
• Personal and professional development (coaching and constant training courses)
• Free or discounted overnight stays in all wombat\\\\\\\'s CITY HOSTELS (Vienna, Budapest, London, Munich, Leipzig), also possible for family members
• Extra night work pay (Nachtzuschlag)

Starting date June with training in the first weeks of June.

Eckdaten

Vertragsart:	Unbefristeter Dienstvertrag
Stundenanzahl:	20 h/Woche
Gehalt:	13,22 EUR pro Stunde