Night shift

Online seit: 27.10.2025
Ablaufdatum: 08.12.2025

Beschreibung

We are currently on the lookout for skilled and enthusiastic

Night Reception staff (f/m/d)

at Wombat’s Naschmarkt for 26 hours/week

Why Wombat’s
At Wombat’s, we don’t just run hostels - our mission is to create places that inspire people. We believe we can achieve this by fostering an open-minded and empathic atmosphere, where everyone is welcomed, respected, and valued.

We take pride in providing our guests with great service, high quality, and a safe and clean environment, but we want to go beyond that: By inviting everyone to become part of our community, staff and guests alike, we want to share our passion for travelling and create new bonds between people from around the world.

Core tasks
• Guest Relations: Act as primary point of contact for guests, answer questions, handle complaints in an empathic and solution-oriented way, help with any issues that arise during the stay
• Guest Check-In & Check-Out: Manage the check-in and check-out process efficiently
• Cash Handling: Handle cash and cash-ups with diligence
• External Liaison: Act as the initial point of contact for our partners/suppliers etc.
• Enforcement of Rules: Ensure adherence to house rules, addressing issues proactively
• Complaint Management: Respond promptly and effectively to complaints, turning challenging situations into positive outcomes whenever possible
• Administration: Take care of administrative tasks that are part of reception workflows

Required competences
• Hospitality Mindset: A genuine passion for service and hosting, with the enthusiasm to go above and beyond to make guests feel in good hands
• Language Skills: High Proficiency in English, local language skills are preferable
• Social & Communication Skills: Ability to engage with guests empathetically and openly to make them feel welcome while dealing with their requests in a professional manner
• Responsibility & Initiative: Taking ownership of guest interactions and addressing issues proactively, being able to solve problems and make decisions independently if necessary
• Teamwork: Supporting colleagues from all departments by having each other’s backs, helping each other out and consulting with colleagues to solve issues together
• Resilience: Ability to remain calm and composed under pressure
• Organizational Skills: Strong prioritization and time management abilities
• Technical Skills: Familiarity with office software and property management systems
• Flexibility & Openness: Ability to adapt to new and unexpected situations quickly; openness to other cultures and points of view

Our offer
• A gross salary of € 13,22 per hour
• Access to employee discounts and perks, including discounted accommodation in all Wombat’s hostels (Vienna, Budapest, London, Munich, Leipzig), also possible for friends and family members
• Opportunities for professional and personal development thanks to our internal training program – WomAcademy.
• The opportunity to work in an exciting yet relaxed environment, meeting new people from all over the world
• The chance to be a part of a fun and energetic team of like-minded individuals
• Working hours: 26 hrs./week
• Start of work: 15/11/2025

If the above applies to you and you are interested in joining our team, we’d love to hear from you!

Please send your CV and a short motivation letter until 31.10.2025 to [YjY0dGFnOnpzb2thLnNAd29tYmF0cy5ldQ==].

Zsoka Szigetvari, Head of Reception

Eckdaten

Vertragsart:	Unbefristeter Dienstvertrag
Stundenanzahl:	26 h/Woche
Gehalt:	13,22 EUR pro Stunde