Summer Internship - Customer Happiness Manager (m/w/d)

Online seit: 22.05.2019 - 00:00


Bikemap is one of the fastest growing cycling communities worldwide. Until today, more than 2M registered users have created over 4M unique cycling routes in more than 100 countries. Do you want to play a big part in shaping the future of cycling? Eager to work on a global product that inspires cyclists all over the world? Then join our talented team of startup people and cycle enthusiasts!

Here’s what you will do:

- As part of our young and dynamic team you will manage and ensure the happiness and satisfaction of our user community, which includes more than 2.000.000 users worldwide.
- You will analyse, structure and reply to user feedback and thereby substantially contribute to the improvement of our product.
- The collaboration with the marketing and product team to strengthen and foster the relationship to our customers.
- Supporting the different divisions according to your interests where help is needed is also part of the agile startup environment.

In general, we’re looking for someone who is:

- fluent in both spoken and written English and German
- bringing a basic technical understanding of apps and web applications
- gifted with excellent time management and outstanding problem solving skills as summer is the hot season for biking
- a self-starter, fast learner and motivated team player willing to work in the heart of Vienna

Qualities that are a big plus:

- experience with Zendesk (ticketing tool)
- a passion for sports and bikes in particular

Here’s why you should join our team:

- At Bikemap everyone brings in innovative ideas and can shape a product that is enthusiastically used by its community of passionate cyclists. Our team spirit drives our motivation for constant progress and regular after-works.
- Gather experience in a dynamic startup environment for 2-4 months and receive a minimum gross monthly compensation of 1.100€ (full time basis). Depending on skills and specific experience, over-payment is possible.

Hooked? Well, then tell us about you, your skills and knowledge! Dazzle us with your CV, motivation and whatever you’d like us to see. Please send everything to Vanessa at [YjY0dGFnOnZhbmVzc2FAYmlrZW1hcC5uZXQ=].

We’re excited to hear from you!

Your Bikemap Team


Stundenanzahl: 38,5 h/Woche
Gehalt: ab 1100 EUR pro Monat

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Bikemap GmbH

Wipplingerstraße 20/6
1010 Wien
Frau Bikemap GmbH Vanessa Ossinger

M: [YjY0dGFnOnZhbmVzc2FAYmlrZW1hcC5uZXQ=]